Critical Health
Dev note: this is a starting template, not legal advice. Replace every [bracketed] placeholder and have an attorney review before this page goes live.

Shipping Policy

Last updated: [date]

Processing time

Orders are typically processed within [1–3 business days] of purchase. You’ll receive a confirmation email once your order ships, including tracking information.

Shipping rates and delivery

[Add your actual shipping rates and carriers here — e.g. "Standard shipping is $X and arrives in Y–Z business days via USPS/UPS."] Delivery times are estimates and not guaranteed — delays can happen once a package leaves our hands.

Free shipping

[If you offer free shipping over a certain order amount, state it here — e.g. "Free standard shipping on orders over $X."]

International shipping

[State whether you currently ship internationally. If not: "We currently only ship within the United States." If you do, note that customs fees and import duties are the customer's responsibility.]

Order tracking

You can track your order using the link in your shipping confirmation email. If tracking hasn’t updated in [X days], contact us at [support email] and we’ll look into it.

Incorrect addresses

Please double-check your shipping address at checkout — we’re not able to redirect a package once it has shipped. If a package is returned to us due to an incorrect address, we’ll contact you to arrange reshipment, and additional shipping costs may apply.

Lost or damaged packages

If your order arrives damaged or doesn’t arrive at all, contact us at [support email] within [X days] of the expected delivery date and we’ll make it right.

Contact

Questions about shipping? Contact us at [support email].